{"id":9899,"date":"2014-11-06T15:49:25","date_gmt":"2014-11-06T20:49:25","guid":{"rendered":"http:\/\/exob2b.com\/?post_type=post&#038;p=9899"},"modified":"2023-06-14T10:14:07","modified_gmt":"2023-06-14T14:14:07","slug":"crm-stands-for-more-than-customer-relationship-management","status":"publish","type":"post","link":"https:\/\/exob2b.com\/en\/crm-stands-for-more-than-customer-relationship-management\/","title":{"rendered":"CRM stands for more than Customer Relationship Management"},"content":{"rendered":"<p>CRM stands for Customer Relationship Management. It is the perfect tool to decompartmentalize the perception of clients coming from the different services within a company. The ultimate goal of a CRM is to put the client at the center of the preoccupations and the information systems of the company in order to get a better a comprehensive view.<\/p>\n<p>To get there though, it is important to understand what such a tool actually represents in function of the type of service it uses. Let\u2019s reconsider this acronym for all of the functions\u2026<\/p>\n<p><b><span style=\"text-decoration: underline;\">Sales<\/span><\/b><\/p>\n<p>The Sales force is the first thing you think about when a CRM is mentioned. Indeed, they\u2019re first in line when it comes to customer relationship, because it is their job to create such a business relationship. For them, a CRM must be more than a tool, it must be an ally.<\/p>\n<ul>\n<li>C for Contacts<\/li>\n<li>R for Reactivate<\/li>\n<li>M for multiple<\/li>\n<\/ul>\n<p>For the sales, the C goes a lot further than the Customer as it also includes suspects, prospects and former clients and even the partners, sometimes. These <b>contacts<\/b> are the raison-d\u2019\u00eatre of the sales team, which is trying to make them move in their sales funnel. One of the advantage s of such a tool is that it\u2019s easy to assess the potential to activate or <a href=\"\/?p=2802\" target=\"_blank\" rel=\"noopener\"><b>reactivate<\/b><\/a>. Another advantage of a CRM can be the possibility to manage the relationship with the customers through <a href=\"\/?p=2115\" target=\"_blank\" rel=\"noopener\"><b>multiple<\/b> channels<\/a>.<b><span style=\"text-decoration: underline;\"><br \/>\n<\/span><\/b><\/p>\n<p><b><span style=\"text-decoration: underline;\">Services<\/span><\/b><\/p>\n<p>The Services function is a bit trickier when it comes to customer relationship. Like the sales force, there is a daily contact with the clients, and it usually lines up well with the sales department. Let\u2019s not forget that services are a excellent opportunity to reactivate some clients and sell more. To do so, a CRM access is key.<\/p>\n<ul>\n<li>C for Contracts<\/li>\n<li>R for Returns<\/li>\n<li>M for Maintenance<\/li>\n<\/ul>\n<p>People dedicated to services can use the CRM to manage the clients\u2019 <strong>Contracts<\/strong> and their renewals. This tool can also index the different cases of claims and <strong>returns<\/strong> and make sure <strong>maintenance<\/strong> is taken care of for sold products.<\/p>\n<p><b><span style=\"text-decoration: underline;\">Marketing<\/span><\/b><\/p>\n<p>Marketing comes before, during and after the sales. However, marketing is not in direct contact with the clients, it stays in the shadow. Because of this position, it usually has a bad reputation in many companies, wrongly preventing marketing.<\/p>\n<ul>\n<li>C for campaigns<\/li>\n<li>R for readjust<\/li>\n<li>M for measure<\/li>\n<\/ul>\n<p>The marketing team will use the CRM to manage the different <a href=\"\/?p=8439\" target=\"_blank\" rel=\"noopener\"><strong>campaigns<\/strong><\/a> they set up. This way, they can use dynamic reports to <strong>measure<\/strong> performance and, if necessary, <strong>readjust<\/strong> the campaigns and optimize them.<\/p>\n<p><b><span style=\"text-decoration: underline;\">Management<\/span><\/b><\/p>\n<p>In addition to following up, the management of the company has to see the CRM as an opportunity to help them with their decision-making.<\/p>\n<ul>\n<li>C for capitalize<\/li>\n<li>R for ROI<\/li>\n<li>M for maintain<\/li>\n<\/ul>\n<p>The CRM\u2019s role is help the company to <a href=\"\/?p=7491\" target=\"_blank\" rel=\"noopener\"><strong>capitalize<\/strong><\/a> on its profitable clients. On the other hand, the data collected allows you to know better your target and your history with this target. The company is therefore able to situate itself, which is a key to an active evolution. Finally, a CRM is an advantage to help to <strong>maintain<\/strong> the growth, as it previews what\u2019s in the sales funnel through the opportunities.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CRM stands for Customer Relationship Management. It is the perfect tool to decompartmentalize the perception of clients coming from the different services within a company. The ultimate goal of a CRM is to put the client at the center of the preoccupations and the information systems of the company in order to get a better a comprehensive view.<\/p>\n","protected":false},"author":2,"featured_media":9896,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[206],"tags":[],"class_list":["post-9899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology-sales-and-marketing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.7 (Yoast SEO v26.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CRM: much more than Customer Relationship Management<\/title>\n<meta name=\"description\" content=\"CRM stands for Customer Relationship Management. Helps in perception of clients coming from the different services within a company.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/exob2b.com\/en\/crm-stands-for-more-than-customer-relationship-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CRM stands for more than Customer Relationship Management\" \/>\n<meta property=\"og:description\" content=\"CRM stands for Customer Relationship Management. Helps in perception of clients coming from the different services within a company.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/exob2b.com\/en\/crm-stands-for-more-than-customer-relationship-management\/\" \/>\n<meta property=\"og:site_name\" content=\"ExoB2B\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ExoB2B\" \/>\n<meta property=\"article:published_time\" content=\"2014-11-06T20:49:25+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-14T14:14:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/exob2b.com\/wp-content\/uploads\/2014\/11\/businessprinciples1-350x232-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t<meta property=\"og:image:height\" content=\"232\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Collaboration\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Collaboration\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/exob2b.com\/en\/crm-stands-for-more-than-customer-relationship-management\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/exob2b.com\/en\/crm-stands-for-more-than-customer-relationship-management\/\"},\"author\":{\"name\":\"Collaboration\",\"@id\":\"https:\/\/exob2b.com\/en\/#\/schema\/person\/39b20d50cfb50e4af40e3bec3976b2a1\"},\"headline\":\"CRM stands for more than Customer Relationship Management\",\"datePublished\":\"2014-11-06T20:49:25+00:00\",\"dateModified\":\"2023-06-14T14:14:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/exob2b.com\/en\/crm-stands-for-more-than-customer-relationship-management\/\"},\"wordCount\":551,\"publisher\":{\"@id\":\"https:\/\/exob2b.com\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/exob2b.com\/en\/crm-stands-for-more-than-customer-relationship-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/exob2b.com\/wp-content\/uploads\/2014\/11\/businessprinciples1-350x232-1.jpg\",\"articleSection\":[\"Technology Sales and Marketing\"],\"inLanguage\":\"en-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/exob2b.com\/en\/crm-stands-for-more-than-customer-relationship-management\/\",\"url\":\"https:\/\/exob2b.com\/en\/crm-stands-for-more-than-customer-relationship-management\/\",\"name\":\"CRM: much more than Customer Relationship Management\",\"isPartOf\":{\"@id\":\"https:\/\/exob2b.com\/en\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/exob2b.com\/en\/crm-stands-for-more-than-customer-relationship-management\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/exob2b.com\/en\/crm-stands-for-more-than-customer-relationship-management\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/exob2b.com\/wp-content\/uploads\/2014\/11\/businessprinciples1-350x232-1.jpg\",\"datePublished\":\"2014-11-06T20:49:25+00:00\",\"dateModified\":\"2023-06-14T14:14:07+00:00\",\"description\":\"CRM stands for Customer Relationship Management. 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