Customer Experience (Cx): new training at Grenier!

Want to know everything there is to know about measuring the impact of customer experience on your business? Alain Thériault, partner at ExoB2B and executive coach, will be giving a training session on the subject. Where? at Grenier formations, on February 22 from 8:30 a.m. to 10:00 a.m. via webcast.

During this training session, you’ll learn how to use concrete performance indicators to improve and justify the investment of time and money in creating customer experiences. The discussion, in simple terms, will focus on measuring the costs and, above all, the benefits for the company, associated with the implementation of customer experiences.

Topics covered

• The importance of measuring customer experience (Cx)

• Current trends in Cx measurement

• Case studies, examples and discussions

• Strategies for implementing effective Cx measurement

To register, go HERE and hurry, as there are only a few places left!