Customer relationship management for businesses took off in the ‘90s with the development of direct marketing. It consists in the creation of close and continuous business relationships with clients by placing them at the center of a business strategy. Today, the emergence of social media…. Read More
Category: Business Development
The customer is always right… or not Traditional agencies will usually do as they are told. For example, if they are asked to produce a brochure, they are unlikely to counsel using Social Media Marketing instead – or the reverse, if that’s what good strategy…. Read More
“Outsourcing” has emotional connotations, but, like many emotionally-loaded concepts, it’s surrounded by misconceptions. For the general public, the word may have them imagining a shutdown factory, with all its jobs exported across the world. But for many busy company executives, especially at smaller companies, it…. Read More
Our consulting assignments have made us aware that most companies usually have a dedicated and very creative sales team when it comes to approaching existing customers or canvassing new clients. Each representative has his or her own “little tricks”, his or her own way to…. Read More
Using outside professionals to help your company implement lead generation programs gives 43% better results than hiring your own lead generation person and it costs a lot less. Case closed! So many firms try to implement lead generation programs in-house. However, there are some challenges…. Read More