Category: Customer Experience (Cx)

Your B2B prospects: a goldmine of loyalty!

Published by : , on October 7th, 2024.
Have you ever wondered why some companies seem to have a knack for turning their B2B prospects into long-term partners, while others struggle to maintain the dialogue? The answer is not magic, but a thoughtful, personalized approach to customer care. In a market where every interaction counts, let's explore strategies that don't just…. Read More...

Measuring the customer experience: a pillar of business success

Published by : , on February 28th, 2024.
In today's competitive business world, customer experience (Cx) can no longer be just a floating idea. It's become a prerequisite for business success. But what's all the fuss about measuring customer experience? Well, the figures don't lie: one study shows that 75% of customers are willing to spend more if they are delighted…. Read More...